Refund policy

14-day returns on unused items

We want you to buy with confidence. Unused, uninstalled canopies may be returned within 14 days of delivery.

Change-of-mind returns

  • A 15% restocking fee applies to all change-of-mind returns.
  • The customer is responsible for return freight costs.
  • The item must be returned in its original wooden crate.

Returns are strictly rejected if

  • The canopy has been mounted or installed on a vehicle.
  • The original wooden crate has been discarded or damaged.
  • The item shows any sign of use, modification, or wear.

Made-to-order and custom builds

Made-to-order and custom-spec builds are produced specifically for your truck and are not eligible for change-of-mind returns. However:

Damaged on arrival

You must inspect the exterior of the crate before signing the freight delivery receipt. If damage is visible, photograph it, write "Damaged Upon Arrival" on the driver's paperwork, and email orders@chitincap.com immediately with your photos and order number. Documenting damage at delivery is what lets us file a freight claim and make it right at no cost to you.

How to start a return

Email orders@chitincap.com with your order number and the reason for the return. We respond within 24 business hours, Monday through Friday.

Refund timing

Approved refunds are issued to the original payment method within 5–10 business days of our receiving and inspecting the returned item.